Refund policy
Refund Policy
At Norvellic, customer satisfaction is our priority. We want every customer to have a positive shopping experience.
Returns
We accept returns within 30 days after you receive your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
To start a return, please contact us at:
Email: hdwiufhjkn@outlook.com
Please include your order number and a description of the issue.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Certain products cannot be returned, including:
- Items that have been used or damaged after delivery
- Clearance or final sale items
- Products without original packaging
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 7 days after delivery. We will review your request and provide an appropriate solution.